Return & Exchange

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 7 days of delivery.

• Products must be returned in a new condition.
• Sale items are not eligible for exchange or refund.
• Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
• Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
• There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
• Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
• We do not offer any courier service compensation if the customer send the item back unless requested by our representative.
• The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item. 
• We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
• The current exchange rate will be applied on the refund of the items returned/exchanged.
• We encourage our customers only to place orders from our official website www.mesabysobiakram.com . We highly discourage purchasing items from any unauthorized resellers, individuals, Facebook, or Instagram pages. MESA doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.

Contact our customer service team at 0323-1890188 or via email mesaluxe@gmail.com within 7 days of Item being delivered.  

Once your product is assessed by the relevant team, you will be offered an exchange/store credit subject to availability.

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. 

Or, if you find product faulty in term of its quality or the work done, you have to get back to us within 48 hours of delivery. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault.